Shipping policy

DELIVERY TIMES AND COSTS

Whilst we maintain a small stock of the most popular jewellery pieces, typically each piece of handmade jewellery is made-to-order and will usually be dispatched within 10-15 working days. If there is a delay for any reason we will contact you. If it is a commissioned piece a timeframe will be discussed and agreed.

You will be able to keep up-to-date on the progress of your order using a link included with your order confirmation. You will receive confirmation by email once your jewellery has been dispatched.

However, should you urgently need an item for a certain date or special occasion please contact us at info@traceyj.co.uk and we will do our utmost to get the item to you by the required date.

Your UK order will be sent by Royal Mail. You will be able to choose your delivery service at the checkout. The price for each delivery service is listed below (we do not currently delivery outside the UK). 

Service	Cost	Delivery aim
Free Track 24 delivery on orders over £60	Free	24 hours
Royal Mail 1st Class	£3.58	1 day
Royal Mail 1st Class signed for	£4.58	1 day
Royal Mail 2nd Class	£2.95	3 days
Royal Mail 2nd Class signed for	£3.95	3 days
Royal Mail Track 24	£5.46	24 hours
Royal Mail Track 48	£4.74	48 hours

  

PACKAGING

Your jewellery will come beautifully presented in a TraceyJ branded gift box.

Your parcel will be posted in a padded envelope.